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What is service desk program in HCL?
IT Service desk of any organisation is the point of contact between the IT department and the users of IT services. The users may be employees of the same organisation that are dependent on the IT department for their work or may be outside customers, who pay for the services of the IT department.
How do I raise my laptop request in HCL portal?
Click the Request a Laptop button and complete the request form. You will need to provide information to explain your need for a laptop. Once submitted, the request will need to be approved by your chair/manager and then your dean/admin.
How do I become a successful service desk manager?
The Skills Needed to Be a Good Service Desk Manager
- The ability to build a cohesive team and to manage people effectively.
- A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
- An ability to balance and plan the short-term actions of the team.
What is it like to work as a service desk at HCL?
This looks like a 24×7 help desk job that supports HCL activities worldwide. The detailed working and objective of Service desk job is listed out in HCL website that you may go through and satisfy yourself. The job no doubt requires high concentration, good understanding skills and clear communication skills.
Can you tell us more about HCl first careers?
Can you tell us more about the HCL First Careers program? HCL First Careers is a job training program for fresher engineers and college graduates who are looking for the right first step for their global career in technology and IT services.
How does HCl support field service management?
To combat challenges in Field Service Management, HCL has a robust partner ecosystem, spread over the world and providing multi-lingual support. This allows us to leverage global sourcing to provide remote and onsite support along with improving the ratio of remote vs. onsite through consistent high-touch services.
What is the fee structure of HCl first careers’ non-engineering graduate programs?
Q6. What is the fee structure of HCL First Careers’ non-engineering graduate programs? The Fee structure for the Program is INR 1,00,000 + applicable taxes with the training for the program conducted by HCL Training and Staffing Services, a subsidiary division of HCL.