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How would you handle an angry customer in food service?
If a customer is not satisfied with the food or service, listen to them, empathize and apologize. You can offer them compensation in the form of a dish on the house, discount on the bill, or a discount coupon for a future visit.
How do you train employees to deal with difficult customers?
Begin a role-playing exercise by asking staff members to work with supervisors who will play the role of an unhappy customer. Ask staff members to consult the complaint protocol in formulating their responses. Evaluate staff members’ performances and provide feedback.
How do you handle unhappy customers?
17 Ways to Deal With Unhappy Customers
- Don’t React First. Listen and put yourself in his or her shoes–it makes a difference.
- Find the Median Between Needs. Customers are human beings.
- Be on Their Team.
- Use Their Insight.
- Don’t Disagree Right Away.
- Let Them Lead to a Solution.
- Make the Customer Whole.
- Tell Them They’re Right.
What should a fast food manager do when handling customer complaints?
As a fast food manager, one of your main responsibilities is to handle customer complaints. Most of these complaints can be quickly solved but there will always be a few customers who are difficult to please. Here is some advice on what you should do when handling customer complaints. 1. Always apologise
Why do fast food restaurants have bad customer service?
Because fast food workers tend to be young, and most teenagers don’t exactly excel in the manners department. But it’s also because they get stressed out dealing with people all day. Customers aren’t always pleasant. But it mostly comes from poor management.
What is it like to work at a fast food restaurant?
They seem to employ the cream of the crop when it comes to fast food workers. They are always friendly, well spoken, fast and get the order correct. It’s like walking (or driving) into a different fast food world. I assume they must pay a lot better because they certainly attract a better grade of worker.
How to become a great fast food manager?
To be a great fast food manager, you should always be dressed professionally. When handling customer complaints, customers will expect you to look smart and authoritative otherwise they will have no respect for you.
https://www.youtube.com/watch?v=q1l1xMudcqU