Table of Contents
How much do chat agents make?
Chat Agent Salaries
|Kelly Chat Agent salaries – 17 salaries reported||$14/hr|
|Gubagoo Chat Agent salaries – 12 salaries reported||$11/hr|
|Dynamic BDC Chat Agent salaries – 11 salaries reported||$13/hr|
|Apple Chat Agent salaries – 6 salaries reported||$16/hr|
How many chats can an agent handle in a day?
How experienced are your agents? An agent without prior chat experience can take only 1-2 active chats simultaneously, while an experienced agent can easily take 4-6 chats. If all your agents are new to chat you may need to lower the number of simultaneous chats they are expected to take.
What makes a successful chat agent?
So, when it comes to hiring a live chat agent, see if they have: Good grammar skills. Extraordinary typing skills (to avoid typos and delays) Ability to understand what the customer is saying before they answer.
How do I become a chat agent?
Qualifications for a career as a chat agent include a high school diploma or GED certificate. You should receive additional training on-the-job. Some opportunities require additional knowledge of specific industries or software, and some employers prefer candidates with vendor-certification for the product.
How is chat concurrency calculated?
The best way to determine the forecasted concurrency is to look at your historical actual concurrency as the input. I’ll use the example of 1.6 concurrency. If this looks similar to your concurrency level, then you would need around 160 agents for calls and 100 for chat.
What skills are required for chat process?
7 Critical Skills All Live Chat Agents Should Master
- Prioritizing. Customers expect accurate and timely responses.
- Memorizing and Recall. We’ve talked about how live chat agents need to assist multiple customers at a time.
- Emotional Intelligence and Control.
- Software Navigation.
- Learning Agility.
How do you handle 3 chats at once?
Here are five tips that will help your agents handle multiple chat requests without sacrificing quality.
- Communicate, communicate, communicate. Good communication is vital and customers hate waiting.
- Keep things personal.
- Understand your limits.
- Set yourself up for success.
- Know your priorities.
Is the chat shop legit?
Chat shop is the worst work at home company I’ve ever contracted for. Some of the products and services they were trying to sell have been proven scams and when asked the Chat Shop refused to comment on it. You are hired on as an independent contractor but they expect you to work as a full time employee.