Table of Contents
How do you survive technical support?
Rules to survive
- RULE #1 Don’t panic and run or you will always panic and run. IT is technical, people are emotional.
- RULE #2 Slow Down. The end user is in a hurry, you cannot be.
- RULE #3 Be honest.
- RULE # 4 Remain objective, do not get caught up in the drama.
- RULE # 5 Be prepared.
- RULE # 6 Be respectful.
- RULE # 7 Be thorough.
How do I switch from help desk to system administrator?
The help desk has long been a necessary component of IT shops, but if you’re ready to transition roles, here’s how….
- Look to your current employer first.
- Practice the sysadmin fundamentals.
- Consider relevant certifications.
- Develop depth with key technologies.
- Learn a relevant programming language.
What makes a great technical support?
Self-discipline goes hand-in-hand with respecting users; by making deadlines a priority, the support tech is demonstrating respect for the user’s time. Self-disciplined support techs are more reliable, dependable, punctual, and able to handle more responsibility than their less-disciplined counterparts.
How do I get technical support for Microsoft 365?
Open a service request in the Microsoft 365 Admin Center. Get paid technical support for on-premises Microsoft products and services. Get help with choosing a Microsoft product, or ask about a previous purchase from the online or physical store.
Do you need an IT technical support job?
Whether it’s setting up your grandmother with “the email,” as she lovingly calls it, or troubleshooting your buddy’s spotty wireless internet connection, you’ve probably wished you were getting paid for your time spent helping out. The natural first step for many people in your position is to consider a job working in IT technical support.
What do you learn from tech support?
You’ll learn to become methodical “ [Tech support] is as much figuring out what something isn’t, in order to figure out what it is ,” says Christopher Bosma of LendUp. It may be tempting to jump and make an assumption about what is going wrong for the user, but that can end up being very inefficient.
What should I do if I’m having problems with Outlook?
If you’re having problems with Outlook.com, check the service status. If the status isn’t green, wait until the service is running normally and try again. If you’ve forgotten or lost your password, you can create a new one. Go to Reset your password to begin. Choose the reason you can’t sign in, and select Next.