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How can you deal with an upset guest in the plane?
Here are Keinonen’s five tips for handling difficult customers on board:
- 1) Put yourself in the customers’ shoes.
- 2) Be strict and don’t lose your authority.
- 3) Don’t embarrass or provoke a passenger.
- 4) Make sure the whole aircrew behaves consistently.
- 5) As last resorts, stopover or cuffing the passenger are options.
What are the key responsibilities of a flight attendant?
Flight Attendant duties and responsibilities Flight Attendant responsibilities include: Demonstrating the use of emergency and safety equipment. Serving beverages, meals and snacks. Providing additional assistance to passengers with special needs.
Who do flight attendants report to?
Flight attendants must be present for check-in to crew scheduling and briefing at least one hour before flight time. If the flight leaves at 5 A.M., the flight attendant is expected to report to the captain by 4 A.M. In addition to flight time, about 35-50 hours a month duty time between flights are required.
How do flight attendants handle difficult customer situations?
As part of flight attendant training, cabin crew members are trained to deal with difficult customer situations. The basic principle is to diffuse the situation with as little disturbance to other passengers as possible.
What are flight attendants not allowed to wear?
Flight attendants are known for always looking put together. But their standards are way stricter than putting on lipstick and tucking in their shirts. From restrictions on body hair to nail color and even to eating in public, flight attendants have to deal with some pretty crazy rules and regulations.
Can a flight attendant refuse to serve a passenger a drink?
If one of the flight attendants has refused to serve a passenger a drink, the others shouldn’t do that either. While the air crew always has each other’s backs in difficult situations, often other passengers have also been helpful, although we are trained to deal with them without external help.”
Can the flight attendant lift your luggage?
If you’re bringing on an oversized bag, that’s on you and you alone. “A lot of people come on and expect the flight attendant to lift the suitcase. Sometimes, they’ll bring on big cases full of books and they want the flight attendants to lift them up. We can assist, but for us to have to put it up for them is not a given,” McCord says.