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How can I call uber customer service?
Phone support You can speak to our friendly team by calling 1300 091 272.
How long does it take Uber to respond to a complaint?
If you submit a question about a trip or through one of our articles, it will go through to our support team, who operate 24/7. They will look into your query and aim to get back to you within 24 hours. This reply will come back to you as an email and also through a push notification through your app.
What to do if Uber does not respond?
Try closing the app first (if possible, quit the app completely rather than keeping it running in the background). If it still doesn’t work when you reopen it, you may need to reset your network settings on your phone, or delete and then reinstall the Driver app.
What do I do if I’m having trouble receiving Uber notifications?
If you’re still having issues receiving SMS messages or resubscribing to Uber notifications, fill out the form below and we’ll be in touch to help. We ask that you give us some additional info so we can confirm your identity. This helps us keep your account secure.
How do I file a complaint with Uber about a ride?
When your Uber ride starts to lean heavily toward the negative side, you may wonder where to start to find a solution. Most Uber complaints can be resolved straight from your Uber app, when you tap “Help” in your app menu and select “Trip Issues and Refunds.”
What to do if your Uber driver is disrespectful?
However, there may be rare cases where your driver is completely disrespectful or ignores your request. If you feel like your driver was rude to you or discriminatory in any way, you should definitely file a compaint. You can also report your driver for making a personal stop, as that is very much against their rules.
How do I report an uberPOOL driver who threatened me?
If your situation with an UberPool rider was extreme or put you in danger, you can report it to the police and contact the Critical Safety Response Line. Riders may submit the majority of Uber complaints, but Uber understands that drivers need support too.