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Are live chat support real people?
Live chat is software that allows users to exchange text messages in real time. So, if you see a live chat on some website and decide to send a message there, you will most likely get an answer from a real person. But don’t confuse live chat with chatbots.
Is live chat any good?
Livechat is good, and user interface is very intuitive. They also have ticket system, canned responses, and apps that we can add to their system, free or paid. Price is good, however it needs to increase the speed, response for loading pages/features.
Can live chat see you?
Some live chat services— which is used to connect users with customer representatives — have been found to be equipped with “real-typing view.” This means that the person you are talking to on the other side of the line can see what you’re typing even before you press “send.”
Is live chat better than calling?
Chat is the way of achieving desired service outcomes, although the phone call has its benefits. Chat is a great solution for customers because online chat solutions allow customers direct access to help, wherever in the world they currently are. In addition, users can multitask while waiting for an agents’ response.
What is the difference between call and chat?
A call would includes audio, and a chat is just text :).
What is live chat on iPhone?
Live chat app for iPhone Provide Support live chat for iPhone helps you stay connected with your clients and provide them assistance. Just locate the live chat app in App Store, install it to your iPhone, and login. Your chat will stay online and you’ll be able to receive chat requests wherever you are.
Can chat agents see what you type?
Chat Agents Can See What You Type Before You Hit Send, and You’re Being Recorded Even When You’re On Hold.
Can you chat on YouTube?
In order to participate in YouTube Live chat, you’ll need to “create a channel” associated with your Google account. In the chat box, click on the “Create a Channel to Join the Chat” button. Enter the First Name and Last Name of how you’d like to appear in the Live Chat. You’re ready to chat!
Is chat support stressful?
Stress/burnout. While the strength of live chat is the ability for agents to be more productive by handling more than one chat, the increased volume can cause stress and burnout. In many centers, agents aren’t only handling chat; they’re also addressing emails and phone calls.
Is live chat voice or text?
Unlike voice support, live chat support allows customer care agents to communicate with multiple customers at a time. They can assist more than one customer because they are aware of the previous customer interactions and they are using text messages rather than talking on a phone.