What do you do if an international package is not delivered?
You can file a complaint for loss of parcels, non-delivery or wrong delivery of an article, non-refund of charges, and non-receipt of acknowledgement among others.
How do I contact USPS about international packages?
Our new process will provide greater customer convenience as customers will now simply call the International Inquiry Center at 800-222-1811 to initiate an inquiry regarding international registered, recorded delivery, insured, and ordinary parcels.
Can you intercept a USPS international package?
Only domestic packages can be intercepted. Package Intercept is not available for international packages, APO/FPO/DPO destinations or for anything requiring a customs form. 2. No guarantee is available for Package Intercept.
Can I track an international package through USPS?
The USPS provides different levels of package tracking for international packages depending on the mail class. For Global Express Guaranteed and Priority Mail Express International, you receive delivery status information using the Track & Confirm tool.
How do I cancel a USPS international package?
Request a Refund Call the Customer Care Center at 1-800-222-1811 for details on filing a refund request.
What should I do if my international package is missing?
If you feel like your international package may be missing, you can always file a missing mail search with USPS. Generally speaking, we recommend waiting up to 40 business days before you file a missing mail search for any international packages. Buy Shipping Insurance for Your International Packages!
What should I do if my mail or package hasn’t arrived?
If after 7 business days from when you submitted your online help request form your mail or package hasn’t arrived, submit a Missing Mail search request with the following information: When we receive your Missing Mail search request, we will send you a confirmation email. We will also send you periodic updates about the search.
How do I know if my package or mail has tracking?
Before you begin your search, if your package or mail has tracking, check USPS Tracking ® to see its current status. Informed Delivery provides a digital preview of your incoming mail. There may be occasions where a mail item may be delayed in reaching its destination.
What happens when USPS Tracking does not update?
Sometimes when the packages do not get scanned into the carrier’s system at one of the intermediary stops due to any unavoidable circumstance and USPS tracking has no update, the customer feels like nothing is happening and he has lost his package.
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