Table of Contents
- 1 Is the customer actually always right?
- 2 Why is it said that customers are always right?
- 3 Are there significant benefits of the customer is always right mentality?
- 4 How will you handle a customer complaining or claiming that his food is cold or undercooked?
- 5 Is it ever OK to disagree with a customer?
Is the customer actually always right?
‘The customer is always right’ is a popular phrase attributed to a variety of turn-of-the-century American retail pioneers. It’s not about doing whatever the customer asks, but listening to customers and going the extra mile to understand their needs.
Why is it said that customers are always right?
“The customer is always right” is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field.
Who came up with the saying The customer is always right?
Harry Gordon Selfridge
More than one pioneering giant of retail has sworn by the motto, “The customer is always right.” While this saying was invented by Harry Gordon Selfridge in 1909 and has been a go-to policy for floor managers and complaining buyers alike, has it always been correct, especially in the business-to-business (B2B) …
Are there significant benefits of the customer is always right mentality?
The mindset that the customer is “right” creates positive business ethics, teaching all departments to have a uniform code of conduct. It’s also important to note that the customer can make or break your business, especially if you are a small company. Put simply, some customers are bad for business.
How will you handle a customer complaining or claiming that his food is cold or undercooked?
At a minimum, volunteer to replace cold food or a mistaken order immediately and make sure the kitchen staff understands the urgency of the situation. If the customer’s complaint is more involved, or he remains unhappy in spite of your efforts, offer to bring your manager to speak with him.
Why is it advisable never to directly point to customers that they are wrong?
It is often impossible to determine who is right and who is wrong The company should always take the blame because that it customary Telling a customer they are wrong may have legal consequences The focus should be solving the O problem, not finding out who is to be blamed.
Is it ever OK to disagree with a customer?
Arguing with a customer rarely changes their mind. As the IT customer service professional, it’s your job to remain calm, employ techniques to de-escalate the situation and solve your customer’s problem. Arguing is not solution-focused. Your job is to solve your customer’s problems.