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Is customer support a stressful job?
87\% of call center workers report high or very high-stress levels at their call centers. Constantly replacing agents is difficult and expensive, but the problem with call center stress is bigger than that. If your employees are miserable at work, they’re less likely to have positive interactions with customers.
Is customer service work hard?
While it may not be particularly difficult to join the customer service field, it will take time to master it and to learn the unique processes and procedures of your employer. Don’t be afraid to ask your boss and colleagues for tips as you aim to exceed expectations in the customer service jobs you hold.
Do you think working in customer service is a difficult job?
How hard is customer service job?
Why you should work in customer service?
Best Reasons to Work in Customer Support
- You’ll develop your emotional intelligence.
- You’ll learn your product or service, inside and out.
- You’ll build transferable Skills.
- You can educate customers without selling.
- You can develop a side project.
- You’ll learn how to effectively solve problems.
Why is customer service such a stressful job?
Customer service is stressful largely because of time. You have a specific number of calls or emails you have to attend to, lets say 10 in an hour. Now some of these calls may take two minutes others you may want to spend 30mins on, but you have about 10 mins max.
Why are customer service employees not paid enough for their work?
To add insult to injury, research shows that customer service employees don’t get paid very much for their emotional labor. Multitasking is a requirement for many customer service jobs. Unfortunately, we’re not very good at it. The end result is multitasking hurts service quality.
What is the relationship between customer service stress and turnover?
The high rate of employee turnover for which the customer service industry is known is clearly linked to customer service stress. Given the considerable investment of both time and money that goes into the recruitment and training of a competent customer service representative, no business can afford to ignore the dangers of a stressed workforce.
How do you deal with customer service burnout?
Typically customer service representatives experience burnout from two sources: 1) repetitive routine requests, and 2) frustrated customers. The combination can lead to stress, unless reps manage their responses well. The following are stress-busting ideas to help keep calm and maintain perspective. Don’t be a sponge for customer frustration.