Table of Contents
How will you handle a reservation problem when guest arrived but the table is not yet ready?
Tips for Dealing with table reservation problems in Restaurants
- When the table is not yet ready.
- When the guest’s reserved table has been given away.
- Apologize: I am very sorry, Mr.
- Request the guest to wait: May we host you a drink at the bar while we solve the problem?
- Try offer the guest to another table:
Why should we prepare before guest arrival?
Having the front desk prepared before guests arrive will help the check-in and check-outs run smoothly. This will also show your guests that your hotel is worth the rating it has been given.
Why do we need to welcome guest appropriately as soon as they arrived?
A welcome goes beyond words, it creates a feeling of caring and gives a sense of pleasure. A sincere welcome reaches out and positively pulls guests in to the hospitality environment they have chosen and makes guests feel like they have made a good choice.
How will you assist guest reservation?
SOP – How to handle reservation enquiry
- Pick up the call in 3 rings ( current industry standard )
- Smile on the phone (guest can hear you smile)
- Good Morning this is (Mention your hotel name)how may I help you.
How do you check-in a guest?
Generally the process is:
- The guest arrives and heads to your reception/front desk.
- The guest is identified and has their details checked.
- Front desk staff will give the guest an introduction to the hotel.
- The guest will take note of amenities and regulations etc and ask any questions.
Can you check-in after check-in time?
Check-in Basics As long as you’ve confirmed that you’re coming, you can check in anytime after that point with no trouble, even if you don’t arrive until midnight. Whether or not your check-in time can be moved up isn’t always up to the whims of the front desk clerk.
How to prepare for a guest’s pre-arrival?
Having access to data from a guest’s previous stay means you have prior knowledge of their preferences and peculiarities, so make sure you use this information to ensure your pre-arrival preparations are focused and effective. Customize Communications. Every pre-arrival touchpoint should emphasize a guest’s individuality rather than anonymity.
What is the first contact with a guest like?
This should be your first contact with a guest after they have booked a stay with you, so it needs to be both informative and inquisitive. Provide your guest with all the important information pertaining to their reservation, then inquire if they have any particular needs or wants during their stay.
How can Hotels engage guests before they arrive?
Successfully engaging with guests before they arrive requires the ability to interact with them on a range of different platforms. With mobile phones and devices becoming the most relied upon tool for people booking their holidays, hotels need to ensure that everything from their landing pages to their email correspondence is optimized for mobile.
How do I make sure my guest is satisfied with their experience?
Provide your guest with all the important information pertaining to their reservation, then inquire if they have any particular needs or wants during their stay. This will not only leave the guest impressed with your customer service, but will also ensure your staff are not overburdened with last minute requests once the guest arrives.
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