How do you deal with difficult passengers on board?
Here are Keinonen’s five tips for handling difficult customers on board:
- 1) Put yourself in the customers’ shoes.
- 2) Be strict and don’t lose your authority.
- 3) Don’t embarrass or provoke a passenger.
- 4) Make sure the whole aircrew behaves consistently.
- 5) As last resorts, stopover or cuffing the passenger are options.
What are your strengths and weaknesses cabin crew?
Your strengths should be the strengths required for this job role. While talking about your weaknesses let the interviewer know what you are doing to overcome them. To answer this question you can say something like: “I am a good communicator and I ensure that I understand the passenger’s requirements.
What are the dangers of being a cabin crew?
Crew that night stop and stay in capital cities worldwide, are also made aware of the hazards and dangers posed en-route such as; pick-pockets, food sickness, malaria, political unrest etc. The list goes on but for anyone thinking about becoming cabin crew, please don’t be put off.
What is an airline cabin crew?
Cabin crew are also known as Flight Attendants, Air Hostess, Flight Stewards or even trolley dolly’s! They are primarily on board an aircraft for the safety and welfare of the passengers and secondly for their comfort.
How many questions are there for cabin crew interviews?
Cabin crew and flight attendant interviews can be very difficult. If you’re not prepared for the questions, you might get overwhelmed. In this guide, we detail 20 cabin crew interview questions, along with the answers.
Why do hiring managers ask cabin crew operating procedures?
As they are directly related to cabin crew operating procedures, it’s vital that you give an appropriate answer. Hiring managers’ ultimate goal of such questions is to identify applicants who would not act in line with standard procedures. As such, you need to make sure you give hiring managers the answer they want to hear.