Does Apple listen to their customers?
The reality is that Apple listens very closely and systematically to its customers. Apple is one of the premier exponents of the Net Promoter Score for systematically listening to customers and managing its business in response to what they hear. Listening to customers is at the center of Apple’s business processes.
Why are Apple products so complicated?
Apple’s products are getting harder to use because they ignore the principles of design. Apple has gotten carried away by the slick, minimalist appearance of their products at the expense of ease of use, understandability, and the ability to do complex operations without ever looking at the manual.
What did Steve Jobs do for consumers?
Simple: Jobs suggested to customers that they could carry 1,000 songs in their pockets. He knew that, beyond better ways to buy music, better ways to store CDs, or better ways to listen to tunes, listeners would love the idea of having their music, on demand, wherever they went.
How does Apple use NPS?
Apple uses NPS to get credible customer feedback on the brand. Just after making a purchase, the company sends a survey to the client, asking them to assess the level of satisfaction and the likelihood of recommending the products to friends.
Is Apple more secure than Google?
Apple closely guards their source code, while Android has made most of their OS open-source. Apple’s closed source code makes it harder for hackers to find security flaws.
Why didn’t we test at Apple?
“We didn’t test at Apple.” Johnson’s singular rationale did not sit well with employees or others with a vested interest in the company. Many people close to the company said Mr. Johnson ignored conventional industry wisdom and moved too abruptly to impose practices inspired by his time at Apple.
How do I listen to Apple Music on my computer?
Go to music.apple.com. Sign in with the Apple ID and password that you use with your Apple Music subscription. After you sign in, you can: Access and play music from your music library. Browse and play music from the Apple Music catalog. Get your Replay Mix to see the top artists, albums, and songs that you’ve listened to so far this year.
How do I turn off access to Apple Music on iPhone?
Open the Settings app. Tap Privacy. Tap Media & Apple Music. Turn off any apps that you don’t want to access your Apple Music subscription. For some apps, you might have to use the Apple Music app to turn off access to Apple Music. Open the Apple Music app. Tap Listen Now. In the upper-right corner of your screen, tap the photo icon.
Why is my music disappearing from my iPhone?
The real problem is not that, however. The real issue, and why some of my music was disappearing even from ripped/imported songs/cd’s, is that in its infinite wisdom of cloudiness, Apple has decided to replace songs on your device with new, or what they consider ‘better’ versions.