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Are DevOps engineers on-call?
Pretty much every devops engineer has worked for a company that has, or has started to, set up an on-call engineer rotation. From a business point of view, it’s entirely necessary to have someone available to quickly resolve any incident management issues that are negatively affecting customers.
Does Google pay for Oncall?
Different organizations handle on-call compensation in different ways; Google offers time-off-in-lieu or straight cash compensation, capped at some proportion of overall salary. The compensation cap represents, in practice, a limit on the amount of on-call work that will be taken on by any individual.
Does your organization need an on-call program for DevOps?
Without a good on-call program, organizations will fail to realize all the cultural benefits of DevOps—or meet the demands of a scaling infrastructure. If one team bears the burden of responding to incidents more than another they won’t have the capacity to do their day jobs well.
What is an on-call rotation and why do you need it?
The practice of having an on-call rotation is typically an organization’s first step towards committing to reliability for customers and users. On-call engineers are the first line of defense in ensuring customer-impacting outages are quickly noticed and resolved by someone on the team.
What should an on-call engineer do when issues arise?
Whenever an issue arises, it should route to the on-call engineer on the appropriate team that manages that service. The on-call engineer should also be able to immediately recruit other teammates as needed to help collaborate on issue resolution with a collaboration tool, such as conferencing or chat.
Is on-call scheduling software right for your team?
On-call scheduling software can be a great investment for your team. It saves time and minimizes manual overhead by automatically routing notifications via engineers’ preferred contact methods based on predefined schedules. This removes several steps in getting the right information to the right expert when every minute counts.