Table of Contents
- 1 How do you answer Tell me about a time you exceeded the expectations of someone by anticipating their needs?
- 2 What is a specific example of you exceeding a customers expectations?
- 3 How do you go above and beyond for a customer?
- 4 How do you go above and beyond at work?
- 5 Why is it important to meet and exceed customer expectations?
How do you answer Tell me about a time you exceeded the expectations of someone by anticipating their needs?
How to answer “Tell me about a time you went above and beyond”
- Think about a project you completed with a clear goal.
- Discuss why you chose to go above and beyond.
- Explain how you went above and beyond what is required.
- Explain the outcome.
What is a specific example of you exceeding a customers expectations?
BASIC SERVICE: Send a refund or new product. EXCEEDING EXPECTATIONS: Send a freebie and turn a client into a loyal customer. When you fix a customer’s problem, they feel positive about their experience. Sending a small gift will only boost that positivity, creating a loyalty that money can’t buy.
How do you go above and beyond interview question?
5 Tips for Your Answer Select a real previous experience you had, and make sure you are honest about it. Choose a specific situation that you can relate to the new job and is one of your greatest accomplishments. Emphasize the actions that were “above and beyond” the set of expectations. Show your proactiveness.
How do you go above and beyond for a customer?
As customer expectations continue to rise, we’ve identified 5 ways you can go above and beyond for your customers.
- Brands and businesses need to stand out from the crowd.
- Never forget the power of people.
- Truly add value to the relationships you have with your customers.
- Don’t throw away customer or employee insight.
How do you go above and beyond at work?
To get you started, here are four ways to go above and beyond at work—without going over the top.
- Put Feedback Into Action. One of the most impressive things you can do in your job is to strive to continually improve.
- Anticipate Needs.
- Bring Your Ideas to the Table.
- Go Out of Your Way.
How can a project manager influence customer expectations and perceptions?
How can a project manager influence customer expectations and perceptions? Speak in one voice and Speak the same language. By doing so throughout the project the customers will not get any unpleasant surprises by the finished product.
Why is it important to meet and exceed customer expectations?
It gives you an opportunity to make right changes at the right time to improve upon the customer journey and meet their needs. Excellent customer service is a sure way to exceed customer expectations as it creates loyal customers for life who will even refer your business to friends, family and colleagues.