Table of Contents
- 1 Is it important to know the different type of hotel guest Why or why not?
- 2 Why are hotel facilities important?
- 3 Why do we need to know our guest?
- 4 Why is it important to know your guests?
- 5 How important is guest satisfaction in a hospitality restaurant operation?
- 6 What is the conduct policy at hothotel?
- 7 What are the rules and regulations of the hotel?
Is it important to know the different type of hotel guest Why or why not?
There should always be a standard of service provided, but different types of guests are going to have different expectations of their trip. As hotel managers and employees, it is important to be able to identify and attend to these different types.
Why are hotel facilities important?
The hotels and resorts need to offer high quality facilities and amenities to the customers in order to maintain high occupancy rates throughout the year. These basic amenities help to arrange a comfortable stay for the guests and give them a home like feeling.
What are the facilities to be provided for the guest in hotel?
Hotel Facilities & Guest Service
- Semi open & outdoor restaurant.
- Poolside bar.
- Car parking.
- Swimming pool/ Jacuzzi.
- Public computer.
- Disable rooms & Interconnecting rooms.
- 24 Hour security.
Do you think supporting departments are important for guest satisfaction in a hotel Why?
Answer: yes, I think supporting department is important for guest satisfaction in a hotel .
Why do we need to know our guest?
It gives the guest an identity The fact that we know them, that we know who they are, that we remember them for something more than their room number; this makes them feel special. This is something the guest is going to appreciate during their visit and will lead them to have a better opinion of our hotel.
Why is it important to know your guests?
Understanding your audience improves your guest relations and helps you reach your direct booking goals. Knowing your audience and which source markets they come from affect both DOSMs and Revenue Manager priorities.
What is your understanding about the role of facilities in the hospitality industry?
What are the roles fulfilled by facilities in the hospitality industry? – They play a major role in guest satisfaction by providing an appealing visual environment. Also by providing guests comfort with heating an AC. Facilities protect guests from the elements and keep them safe as well as their possessions.
How can you provide each guest with an exceptional guest experience?
Table of contents
- Ensure cleanliness & maintenance.
- Level up your room amenities.
- Offer your hotel’s other relevant amenities.
- Train your staff to be more attentive.
- Give complimentary services and gifts.
- Remember their preferences.
- Connect with them on social media platforms.
- Listen to your guests’ complaints patiently.
How important is guest satisfaction in a hospitality restaurant operation?
The more satisfied guests are, the more likely they are to spend more, visit repetitively, share their positive experiences, and recommend restaurants to friends, families, and strangers online. It’s important not to inconvenience guests at a restaurant’s convenience.
What is the conduct policy at hothotel?
Hotel Conduct Policy To insure the comfort and safety of all of our guests, the following policies will be strictly observed during your stay: 1. Parents/Chaperones are AT ALL TIMES responsible for the conduct of their children/group members. 2. Hotel QUIET HOURS begin at 10:00 p.m., nightly. Loud noise, loud music, loud voices, horseplay (in
How many guests can you have in a hotel room?
No more than six (6) guests are allowed in the Hotel’s double bedded suites, and no more than four (4) guests are allowed in the Hotel’s king bedded suites, in accordance with State and Local Fire Ordinances.
Is a hotel considered a place of public accommodation?
Your establishment is covered by the ADA as a place of public accommodation if it is a private entity and is a place of lodging (including inns, hotels, and motels), regardless of whether it is a for-profit or non-profit establishment. The ADA does not cover owner-occupied establishments renting five or fewer rooms.
What are the rules and regulations of the hotel?
The registered guest(s) of each suite is responsible for the behavior and actions of anyone in and visiting their suite, and must insure their visitors abide by all Hotel rules and regulations. No climbing, walking or laying on the ledge or horseplay near or in the lobby pond.